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Google Business Profile

The free listing that controls how a business appears in Google Search and Maps.

In practice

Complete every field, keep hours accurate including holidays, and add real photographs rather than stock.

Answer reviews — all of them. Response rate and recency are visible to every future customer reading the profile.

Why it matters

For a business with a physical presence it is often the highest-traffic property after the website itself.

It is also the surface a competitor or a stranger can suggest edits to, which makes monitoring it part of the job.

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What is Google Business Profile? | Opsis Digital